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What published Hospitality case studies report

Across 128 published hospitality case studies from software firms, the three most common results were these.

Industry benchmark
Most common reported results (128 case studies)
  • 32 of 128Better guest experience, though 16 of the 32 give no figure at all.
  • 31 of 128Revenue up. Stated lifts include 6%, 10%, 15% and 25%.
  • 25 of 128Faster turnaround, usually hours or days cut to minutes.

Self-reported results from case studies other software firms have published. See Sources & method below.

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Sources & method
  • Review of 128 published hospitality case studies written by software firms about their own clients (2026). Each case study was coded for the results it states.

Figures are self-reported results from case studies other software firms have published. Delta did not produce these results. Where a source says “up to”, so do we.

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